KakaoTalk Biz Channel Connection Guide

To send messages via KakaoTalk, your clinic first needs a KakaoTalk channel (Business Channel) under its own name. If you already have a verified channel, you can skip this step.

1. Open a new channel in the KakaoTalk Channel Admin Center (center-pf.kakao.com)
2. Apply for Business Channel verification using your business registration certificate → review 3~5 business days
3. After passing, complete the required settings: turn home publishing ON · enter customer center info · confirm the switch to Business

For the detailed steps, see the Business Channel guide →

The Sender Profile is the key that identifies “who is sending” a KakaoTalk message. Once registration is complete, you receive a 40-character hex senderKey, and Coauths can only proceed with the BSP integration once this key exists.

1. On the sender profile registration screen, enter the Kakao channel ID (@yourclinic) and the admin phone number
2. Enter the SMS verification code sent to the admin phone
3. Copy and store the issued senderKey (40-character hex)

For the detailed steps, see the Sender Profile registration guide →

Please send the information you obtained to your Coauths representative. All subsequent integration work is handled by Coauths.

Information to send

• Sender profile key (senderKey) — the 40-character hex issued in Step 2
• Kakao channel ID — in @yourclinic format
• Branch to connect — if you have multiple branches

What Coauths handles

• Selecting, contracting with, and integrating the API for the BSP (Kakao’s official dealer) — if you are curious how it works, see the BSP guide (for reference) →
• Registering the KakaoTalk channel in the CRM + verifying sending

Once registration is finished, your representative will let you know, and the KakaoTalk card on the CRM’s Settings → Channels page will show the “Connected” status.

AlimTalk can only be sent with templates that have passed Kakao’s review in advance. Only informational messages such as appointment confirmations and reminders pass; promotional content must be sent via FriendTalk.

1. Send the wording you want (e.g., appointment confirmation, post-treatment cautions) to your Coauths representative — Coauths registers the template and submits it for review on your behalf
2. Wait for Kakao review — usually 1~2 business days
3. Once approved, Coauths registers the template in the CRM and you can send right away

Parts that change, such as the patient’s name and appointment time, can be inserted as variables in the #{variableName} format.

If you want to write them yourself, see the template writing + review guide →

1. Add the clinic channel as a friend on your own KakaoTalk
2. From the CRM, send a test of an approved AlimTalk template to your own phone number → confirm receipt on KakaoTalk
3. (If using SangdamTalk) Send a message via the channel’s 1:1 chat → confirm it arrives in the CRM inbox

Once you have confirmed this far, the integration is complete. If sending fails or the channel card shows an error with a “Reconnect” button, please let your Coauths representative know.